COMPANY
GET HELP
CONTACT US
info@heysmile.com
+34 951 30 65 64
Office hours
Monday to Thursday from 08:00 to 16:30
Friday from 08:00 to 14:00
We are closed on Saturday, Sunday and Spanish holidays.
New feature
Book a Consultation with the team
We have introduced a new feature to make communication with our Technical and Planning Team easier, faster, and more flexible.
You can now book a consultation directly from the treatment timeline whenever you have questions about a setup, treatment plan, platform workflow or viewer features. Here’s how it works:
Step 1 | Go to the Treatment Timeline
Open your treatment ID and go to the treatment timeline.
Click on Book a consultation.
Step 2 | Choose the team member
You will see the available HeySmile team members and the available languages. Select the person you would like to speak with and click “Check Calendar”.
Step 3 | Select date and time
Choose the available time slot that works best for you.
Step 4 | Enter your details
Fill in your name, email, phone number, and the HeySmile Treatment ID. You can also add a short comment about what you would like to discuss so we can prepare in advance. Once you are done, click Book.
Step 5 | Confirm the booking
You will see a confirmation message on the screen.
Step 6 | Check your email
You will receive a confirmation email with the meeting link.
From this email, you will also have the option to reschedule the appointment if something changes and you need a different time.
The consultation is free, lasts 20 minutes, and is the fastest way to discuss:
- Virtual setups
- Treatment strategy
- Refinements
- Attachments, IPR, elastics, auxiliaries
- Platform workflows
- Setup viewer features and tools
This system is designed to make support more direct, more organized, and easier for everyone.
FOLLOW US
CONTACT US
+34 951 30 65 64
info@heysmile.com
Office hours
Monday to Thursday from 08:00 to 16:30
Friday from 08:00 to 14:00
We are closed on Saturday, Sunday and Spanish holidays.
COMPANY
GET HELP